Frequently Asked Questions

FAQ

Frequently Asked Questions

Inquiry

Which documents are required to evaluate my case?

In order to process your request as quickly as possible, we need at least the following documents:

  • Current and detailed medical report of the patient, translated in German or English (not older than three months)
  • A summary of your or your relatives current condition as you perceive it (is he or she responsive, walking, eating without help etc.)
  • COVID-19 vaccination status

If possible, the following documents should also be submitted:

  • Completed patient questionnaire
  • Recent MRI / CT scans
  • Screening for multi-resistant organisms (MDRO)
  • Current medication list of the patient
Is it possible to upload images (CT/MRI)?

Yes, you will receive a link from our International Office, where you can upload all images safely.

How long will it take until I receive an answer after sending the inquiry?

After we received your request, our experts will make an assessment within 48 hours (Mon - Fri).

Payment

How much does the treatment cost?

The treatment costs depend on the patients´ condition and the required length of the stay. If you are interested in a treatment, please send us your medical report (in German or English) and we will send you an individual quotation.

Do I need to pay in advance?

Admission to your individual treatment requires a pre-payment. If your payment exceeds the total cost in the final invoice, the excess amount will of course be refunded to the bank account or your credit card.

Do you accept cost guarantees from embassies or insurances?

Yes, we accept cost guarantees from the following embassies: Saudi Arabia, Qatar, Kuwait, Oman, United Arab Emirates. Please note that the cost guarantee must be issued for Kliniken Schmieder prior to the start of treatment.

We do also have cooperation’s with different insurances. Please contact your insurance to make sure that all of our medical services are covered.

Which payment options do you have?

Payment for inpatient treatment has to be made via bank transfer. Additional or outpatient services can also pay with credit card or in cash prior to an appointment.

Which services are included in the daily rate?

The daily rate includes the accommodation in a comfort single room on our international private ward as well as meals, therapies, rehabilitation care, initial diagnostics, and the services of our International Office. You will receive the whole list of included services with your individual offer.

Which services are not included in the daily rate?

Not included in the daily rate are costs for special medications e.g. Clostridium botulinum toxin or immunoglobulins, consultations, treatment and hospital stays at other medical facilities, additional diagnostics, and transportation costs.

Are there any extra costs I need to consider?

The accommodation of an accompanying person in our furnished apartments (available in Allensbach) or in a hotel/apartment outside the clinic and meals, the transportation from and to the airport, medical aids and appliances as well as special medications you may need.

Before the stay

Do you provide visa support?

Yes, we do. Once the receipt of the pre-payment has confirmed your treatment, our International Office will assist you acquiring the necessary documents to apply for a visa. We also offer assistance with immigration in the context of the current pandemic situation.

Where can I find information about airport transfers and hotels? Can you help me with the organization of the traveling and the accommodation?

Our International Office will help you with the organization of your trip and the stay in our clinic and can provide you with a list of accommodation nearby. At our clinic in Allensbach, there are apartments available next to the clinic, which can be booked for the duration of your stay.

What do I need to bring for rehabilitation?

What to bring with you for your stay:

  • Passport or identity card
  • 2 passport photos for the extension of visa
  • Regular clothing and nightwear (bedclothes will be provided)
  • Bathing wear (dressing gown and bath slippers will be provided)
  • Drugs (drugs for your neurological treatment will mostly be provided)
  • Tracksuit / sportswear
  • Casual shoes
  • Solid footwear
  • Sanitary products
  • Splints / supports etc.

Since you will be training on a daily basis, we recommend to bring a sufficient number of comfortable pants and shirt. Additionally, you should bring shoes that are easy to put on but provide enough support and don’t slip of your feet e.g. sneakers or runners.

During the stay

How does the admission day look like?

On the day of your admission you will be welcomed by a member of our International Office. The International Office will show you the clinic, the ward, and your patient room, and go through all the admission modalities with you.

After your arrival in the patient room, you will be examined and admitted by one of our doctors. Depending on the time of your arrival, the therapeutic admission will take place directly on the day of your arrival or on the following day.

Since our staff has regular working hours, we ask you to plan your arrival during the day, ideally between 09:00 a.m. and 2:00 p.m. If this is not possible due to flight times, we find a solution but ask for your understanding that parts of the admission will take place on the next day.

Do I have to undergo any tests after the admission?

On admission, we will test you for COVID-19 and for multi-resistant organisms (MDRO). You will be isolated until the results are available.

Which facilities do you have for international patients?

We have two private wards for international patients in our clinic in Allensbach and one in Heidelberg. At both clinic sites, we have a lounge for international patients and their accompanying persons.

Our doctors, therapists, and the nursing staff speak English, partly Russian, and partly Arabic. If necessary, interpreters may be called in for medical consultations and treatments.

How are the patient rooms equipped?

You will live in a comfortable room suitable for wheelchairs, with balcony and a spacious bathroom. All rooms are equipped with a comfortable electric bed, telephone, internet access, TV set, and room safe. Your will find a hair dryer, dressing gown, and bath slippers.

We offer many additional services, e.g. your personal newspaper, fresh fruit, mineral water and, of course, attractive programmes for your leisure time and excursions.

What can I do in case of any problems during my stay?

Our International Office will be available for you from Monday – Friday between 9:00 a.m. and 3:00 p.m.

Our wards as well as the reception are staffed 24 hours every day and can assist you with problems outside the opening hours of the International Office.

Do you provide interpreters?

You will receive advice, coordination, and support from our International Office in English, Russian, and Arabic. Our multilingual team of therapists, nurses, and doctors speaks English, partly Russian, and partly Arabic. If necessary, interpreters can be provided for medical consultations and treatments.

Other languages may be available upon request.

Do you provide special meals?

In our international lounges, our team tries their best to meet the culture-specific and individual needs of our patients and their relatives. For our Arab patients, we also offer special meals and offers during Ramadan.

Please ask the International Office and inform us in case of any allergies or special diets.

How does the treatment schedule look like?

At Kliniken Schmieder, we pursue a holistic approach to the treatment. Interdisciplinary teams of experts from all professional groups view each patient individually and specifically address their needs as part of treatment and therapy planning. The treatment schedule will be prepared individually for each patient and is adjusted to the patient’s health status. It includes services from the areas of occupational therapy, physiotherapy, speech therapy, swallowing therapy, physical therapy such as massage or lymphatic drainage, neuropsychology, and device-assisted functional therapy.

Which diagnostic and therapeutic equipment do you provide?

Our clinic in Allensbach has a specialized Department for Neuroradiology and Radiology with state-of-the-art equipment such as a 3 Tesla MRI and a CT. In Heidelberg, we work together with the Heidelberg University Hospital to provide our patients with comprehensive diagnostics with modern equipment.

In addition to standard therapies, we also offer some innovative therapy forms, such as the Vector system for sensor-controlled gait training, Lokohelp gait training, or new feedback-guided devices for the upper extremities (Pablo, Armeo, ...).

Are there any offers for accompanying persons?

We are aware of the importance of the presence of relatives for you and for the success of your treatment. For this reason, we also have various service offers for accompanying persons.

Our International Office will be happy to advice you with leisure time activities in the region.

Medical and non-medical services for relatives such as massages or physiotherapy are also part of our offer and can be booked by arrangement.   

Do you offer any services during Ramadan?

We try our best to support our patients and their attendants during Ramadan and have therefore possibilities to eat apart from our regular times. In our clinics in Allensbach and Heidelberg we provide for example a room, where the meals can be heated up during the night and where eating together is possible. To fit the needs as good as possible, the concrete offers will be discussed with every patient and his relatives individually.

After the stay

Will I receive a translated medical report?

After discharge from our clinic, you will receive a final report in English or Russian. This service is already included in the price.

If you wish to have an interim report translated during your stay, you will have to cover these costs yourself.

Do you offer any follow-up care after the discharge?

Of course, we offer you the possibility of a digital follow-up consultation in order to ensure further care after your discharge and to be able to discuss any changes. Please ask the International Office about the availability and the prices.

You also have the option of returning to the clinic as a patient after some months and continuing your rehabilitation.

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